Return & Refund Policy

At Aspirogen™, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with our hassle-free return policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✅ The item must be unused and in its original packaging.
✅ Returns must be requested within 30-days of receiving your order.
✅ Proof of purchase (order number or receipt) is required.
✅ The item must be free from damage caused by improper use.

2. How to Initiate a Return

To request a return, please follow these steps:
1️⃣ Contact our support team at support@aspirogen.com with your order details.
2️⃣ Wait for approval and further instructions.
3️⃣ Ship the item back to the return address provided.

📌 Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

💳 Once your return is received and inspected, we will:

• Approve or reject your refund based on the product’s condition.
• Process the refund to your original payment method within 5 to 10 business days.

📌 Shipping fees are non-refundable.

4. Exchanges

If you received a damaged or defective item, we will replace it at no extra cost. Contact us at support@aspirogen.com for assistance.

5. Non-Returnable Items

🚫 The following items cannot be returned:

• Used or damaged products (unless defective).
• Items returned after the return window.
• Gift cards or promotional items.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✅ Check your bank or PayPal account.
✅ Contact your payment provider, as processing times may vary.
✅ Still need help? Email us at support@aspirogen.com